Where can I get delivered?
For catering orders, we deliver all over Hong Kong except Outlying Islands (No delivery in all Lantau as well)
When can I be delivered? Where can I put my delivery time?
You can be delivered between 7 am and 8 pm from Monday to Sunday. You can specify the hour in the "Order Note" section
When is the cut off time?
You can order up to 72h before the delivery date.
How much is delivery fee?
- 250 HKD Hong Kong, Kowloon
- 350 HKD New Territories
We work with dedicated and trustable drivers. They will adapt to your schedule for the delivery and pick up (can be done between 7.30 am and 8 pm from Monday to Sunday)
Can I order catering in New Territories? Why can't I select a district in New Territories?
We can deliver in New Territories. The order needs to be over 3500 HKD. When selecting the district, our system won't offer New Territories, you can put another district and mention as a comment that the delivery address is in New Territories. Make sure the order is over 3500 HKD. If it's not, our customer service will contact you and proceed to refund.
There is no MOQ for Hong Kong Island and Kowloon.
MOQ is 3500 HKD for New Territories.
How does Reusable Containers Option work?
Bain Marie is a crew of passionate chefs with ecology at heart. If you select the Reusable Containers Option, you will be delivered in a mix of wooden containers and metallic trays (See the pictures in "Order online") When delivering, our driver will arrange the pickup time according to your schedule. (can be done between 7.30 am and 8 pm from Monday to Sunday). This option is free of charge for orders over 2500 HKD. If your order is below 2500 HKD, the Reusable Containers Option is 350 HKD.
If you don't select the reusable container option, we will deliver in cardboard trays.
Example 1: I want to order 2600 HKD of products. Delivery fees are 250 HKD, if I select the reusable container option, pick-up is offered. Total price is 2600 + 250 = 2850 HKD
Example 2: I want to order 2000 HKD of products. Delivery fees are 250 HKD, if I select the reusable container option, there are an additional 350 HKD. Delivery fee + pick up fee is 500 HKD. Total price is 2000 + 250 + 350 = 2600 HKD
In what kind of containers comes the food if I select reusable container option?
If you selected the reusable containers option, food arrives in:
- Wooden platters (same as on the website) for cocktails items
- Metallic trays with handles (Hot) for all the hot food (arrives in an insulated box that keeps them hot for 2-3 hours)
- Wooden bowls for salads
Click here to see the photos of the containers
For the reusable containers option, when can empty containers be picked up?
We work with our own drivers. They will do their best to come to collect the equipment according to your schedule. Pick-up can be done the same day (between 8 am and 7.30 pm) or the next day.
What is your Typhoon policy?
Risk of Typhoon 8:
If there is any risk of typhoon 8, we will contact you 3 days before typhoon date and ask if you want to maintain the order or postpone it.
1. If you decide to postpone the event we will credit 100% of the order amount on your wallet. This credit can be used for an other Bain Marie order within one year.
2. If you decide to maintain the order but it needs to be canceled within 48h before the order, you will be credited 50% of order amount on your wallet. This credit can be used for an other Bain Marie order within one year.
Are napkins, tongs and cutlery kit included?
Napkins are always included in your order. You can add a cutlery set (paper plate, wooden fork, knife, and spoon) for 3HKD per unit before paying.
If you want reusable cutlery and plates, you can rent them in the "Equipment" section.
Can you provide Waiters / Chef / Bartender?
We can provide waiters, chefs, and bartenders. Please contact us directly for a quotation.
We can do Tailor-made products. You can send your request to
[email protected]
Can you provide food tags?
If you select the reusable option, we can provide food tags. You can request it in the "Order Note" section.
- All of the Main meals are delivered hot. They arrive in an insulated box that can keep them hot for 2-3 hours.
- All the cocktail items (Savoury and sweet cocktails) are delivered cold. As it's small items, they won't remain hot after delivery / on the buffet. They are all adapted to be eaten cold. if you want to eat them hot, you can rent a heating Lamp in the "Equipment" section.
Do you provide help to set up buffets?
Our drivers can help you to set up the buffet. They are experienced and know how to do it.