FAQ

For catering orders, we deliver all over Hong Kong except Outlying Islands (No delivery in all Lantau as well)

You can be delivered between 7 am and 8 pm from Monday to Sunday. You can specify the hour in the "Order Note" section

You can order up to 72h before the delivery date.

- Free for orders over 3000 HKD
- 250 HKD Hong Kong, Kowloon
- 350 HKD New Territories

We work with dedicated and trustable drivers. They will adapt to your schedule for the delivery and pick up (can be done between 7.30 am and 8 pm from Monday to Sunday)

Special Delivery Fees
- Stair Access: An additional fee of 100 HKD per floor will be charged for deliveries that require navigating stairs.
- Heavy or large equipment: There will be an additional delivery fee of 600 HKD for heavy or large equipment (chairs, marquee, gas bbq cart or warming cabinet) to cover handling and transportation costs.

You can void the delivery charge by choosing a "Self Pick Up"

The pick up can be done between 9 am and 6 pm from Monday to Sunday

A few reminders for your pick up:
* The order must be collected at 21F; unfortunately, we are unable to bring it down the building.
* We recommend arriving on time to ensure the food remains at the proper temperature for service.
* Please consider handling transport bags with care, keeping them upright at all times to ensure the food arrives in good condition.

We can deliver in New Territories. The order needs to be over 3500 HKD. When selecting the district, our system won't offer New Territories, you can put another district and mention as a comment that the delivery address is in New Territories. Make sure the order is over 3500 HKD. If it's not, our customer service will contact you and proceed to refund.

There is no MOQ for Hong Kong Island and Kowloon.
MOQ is 3500 HKD for New Territories.

Our team of chefs is driven by a passion for great food and a commitment to limiting our environmental impact through thoughtful kitchen practices. 

If you select the Reusable Containers Option, you will be delivered in a mix of wooden containers and metallic trays (See the pictures in "Order online") When delivering, our driver will arrange the pickup time the day after according to your schedule (between 7.30 am and 7.30 pm everyday). This option is free of charge for orders over 3000 HKD. If your order is below 3000 HKD, the Reusable Containers Option is 250 HKD.

If you don't select the reusable container option, we will deliver in cardboard trays.

Example 1: I want to order 3100 HKD of products. Delivery fees are free of charge, if I select the reusable container option, pick-up is offered. Total price is 0 HKD
Example 2: I want to order 2500 HKD of products. Delivery fees are 250 HKD, if I select the reusable container option, there are an additional 250 HKD. Delivery fee + pick up fee is 500 HKD. Total price is 2500 + 250 + 250 = 3000 HKD

If you selected the reusable containers option, food arrives in:
- Wooden platters (same as on the website) for cocktails items
- Metallic trays with handles (Hot) for all the hot food (arrives in an insulated box that keeps them hot for 2-3 hours)
- Wooden bowls for salads

We work with our own drivers. They will do their best to come to collect the equipment according to your schedule. Pick-up will be done the day after (between 7.30 am and 7.30 pm).

If you cancel your order up to 48h before the delivery then we will refund you 50% of the total price on your wallet. 

If you cancel under 48h before the delivery, you will be charged 100% of your order. (except if a Typhoon signal No 8 is hoisted).

Risk of Typhoon 8: our typhoon policy comes into effect as soon as the Hong Kong Observatory announces it will issue a typhoon signal.

If you are concerned about an upcoming typhoon signal, please contact us directly to discuss your order.

Here’s how we handle orders in the event of a typhoon signal:

Postponement (More than 48 hours before delivery):
If you choose to postpone your event more than 48 hours before your scheduled delivery, we'll credit 100% of your order amount to your Bain Marie wallet. This credit is valid for any future Bain Marie order for one year from the original event date.

Postponement (Between 24 and 48 hours before delivery):
If you choose to postpone your event between 24 and 48 hours before your scheduled delivery, we'll credit 50% of your order amount to your Bain Marie wallet. This credit is also valid for any future Bain Marie order for one year from the original event date.

Cancellations (Within 24 hours of delivery):
Cancellations made within 24 hours of your scheduled delivery are non-refundable. At this point, 100% of the order value will be charged as supplies will have been received and preparation will have already begun.

Napkins are always included in your order. You can add a cutlery set (paper plate, wooden fork, knife, and spoon) for 3HKD per unit before paying.

If you want reusable cutlery and plates, you can rent them in the "Equipment" section.

We can provide waiters, chefs, and bartenders. Please contact us directly for a quotation.

We always include food tags/food labels with every order, containing all the allergens of each item you’ve ordered.

- All of the Main meals are delivered hot. They arrive in an insulated box that can keep them hot for 2-3 hours.
- All the cocktail items (Savoury and sweet cocktails) are delivered cold. As it's small items, they won't remain hot after delivery / on the buffet. They are all adapted to be eaten cold. if you want to eat them hot, you can rent a heating Lamp in the "Equipment" section.

For simple food setups, our experienced drivers can assist you. You can select the 'Simple Setup' option for HKD 100 during checkout.

Please note that this simple setup service does not apply to orders involving chafing dishes, heavy equipment, or deliveries to boats or beach events.

The size of our disposable containers are the following : big ones = 45x30cm ; small ones = 30x20cm
The size of our reusable containers are the following : big ones = 40x30cm ; small ones = 30x20cm

Address: BAIN MARIE, 4 HEUNG YIP ROAD, UNIT 17C, WONG CHUK HANG, HONG KONG

Licence Number: 2915803699

Type: Food Factory Licence