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FAQ

Placing orders

Can I order for one day / one person ?
Yes, as long as your delivery location is supported you will be able to order online.

Which areas do you deliver ?
We deliver everywhere in Hong Kong Island between Quarry Bay and Sai Ying Pun. We also do Wong Chuk Hang in Aberdeen. In Kowloon we deliver in Kwun Tong, Kowloon Bay, ICC, TST.

When shall I order ?
Order before 5pm for next day delivery

Can I change / cancel my order ?
Yes, you can change / cancel your order for a specific day before the cut-off time (5pm the day before).
If you ordered for 5 days or more, you get the flexibility to cancel one of your orders at any time with the "flexible cancellation". Write to us and we will take care of it.

Would you cater for tailor order ?
Reach out to us and we will see how we can support your specific needs.

Order delivery

How much do you charge for delivery ?
ZERO, delivery is free of charge.

When will you deliver my order ?
We deliver everyday between 11.30 and 13.00. We make sure your order is delivered on or before the time you scheduled.
It may happen that your order is delivered earlier than requested, don't worry your lunch will be kept warm in its bag.

Where will you leave my order ?
If this is your first order, we will call you when delivering. As we get use to delivering to you, we will find a routine and leave your bag at your door or reception.

Collection of your empty bag

When will you collect my empty bag ?
We will come collect your empty bag the day following your order between 11.00 and 13.00.

Where shall I leave my empty bag ?
You can leave your bag at your door / reception when possible or keep it with you and we will call to notify when we come.

Do I need to clean up the empty jars ?
No need to clean your jars, we will take care of it. You can rinse them quickly or just close them properly to avoid any spill and put them back into their bags.

What does Bain Marie means ?

Bain Marie comes from the namely cooking technique that consists of heating up a container of food in boiling water. It has the benefit of keeping flavour and nutrients of the ingredients, and suits perfectly the operation of food delivery service.


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